Help & Support

We're here to help! Get answers to common questions or contact our support team.

Contact Us

📧 Email Support

For all inquiries, support, privacy requests, and legal matters:

support@mapflex.online

Response time: Within 48 hours

For GDPR/CCPA requests: Within 30 days

Frequently Asked Questions

How do I create a check-in?

Open the MapFlex app, tap the "+" button on the home screen, allow location access when prompted, and the app will automatically detect your current province. Add photos, write a journal entry, and tap "Check In" to save your memory!

How do I delete my account?

Go to Profile → Settings → "Delete Account". You'll be asked to confirm. After deletion, there's a 30-day grace period before your data is permanently removed. You can cancel the deletion anytime during this period by logging back in.

How do I export my data?

Go to Profile → Settings → "Download My Data". Your data will be exported in JSON format and you can share it to your email or save it to your device. This includes all your check-ins, photos, journal entries, and statistics.

Is my location data private?

Yes! All your location data is completely private. We only collect your GPS location when you create a check-in, and we never share it with other users or third parties. Your check-ins and travel history are visible only to you unless you choose to share externally.

What's included in Premium?

MapFlex Premium ($4.99/month) includes: 10 photos per check-in (vs. 3 for free), 20+ premium share card templates, HD quality exports with no watermark, video recap generation, custom branding, advanced analytics, and priority support.

How do I cancel my Premium subscription?

Subscriptions are managed through your Apple App Store or Google Play Store account. On iOS: Settings → Your Name → Subscriptions → MapFlex. On Android: Play Store → Menu → Subscriptions → MapFlex. You can cancel anytime with no fees.

Can I share my achievements on social media?

Yes! Tap "Share Your Journey" in your profile to generate beautiful share cards. Choose from 20+ templates and share to Instagram, TikTok, Facebook, Twitter, or any other platform via the iOS/Android share sheet. Sharing is completely optional.

What are referral codes?

When you invite friends to MapFlex, you get a unique referral link. When someone signs up using your link, you both get bonus points! You earn 100 points and they get 50 points. Find your referral link in Profile → "Invite Friends".

Why isn't my location detected automatically?

Make sure you've granted location permissions to MapFlex in your device settings. On iOS: Settings → MapFlex → Location → "While Using the App". If location still isn't working, try restarting the app or your device. You can also manually select a province if GPS isn't available.

How do achievements work?

You earn achievements by reaching milestones like your first check-in, visiting 10 provinces, completing a country 100%, discovering rare provinces, and more! Each achievement awards points that contribute to your travel score. Check your profile to see all available achievements.

Can I use MapFlex offline?

Currently, MapFlex requires an internet connection to create check-ins and sync your data. However, you can view your existing check-ins offline. Offline maps are coming in a future update for Premium users!

Is MapFlex available worldwide?

Yes! MapFlex supports provinces and states in countries worldwide. Our database includes detailed province/state boundaries for most countries, with more being added regularly. If you notice a missing location, please email us at support@mapflex.online.

How do I report a bug or request a feature?

We love hearing from our users! Email us at support@mapflex.online with:

Bug reports: Describe what happened, what you expected, and steps to reproduce
Feature requests: Explain the feature and how it would improve your experience
Include screenshots if helpful

We review all feedback and prioritize based on user demand. Thank you for helping make MapFlex better!

Still need help?

If your question isn't answered above, please don't hesitate to reach out to our support team. We're here to help and typically respond within 48 hours.

Email Support Team